Shipping & Returns
OUR PROMISE TO YOU
Own The Dash is committed to our customer’s experience with our products and ensuring that they are 110% satisfied.
REFUNDS/ EXCHANGES (U.S.) WITHIN 30 DAYS
Apparel can be returned no questions asked, up to 15 days for in-store credit or exchange. Please reach out to firstname.lastname@example.org in order to get the process started.
No big deal, just send it back and let us know what size you need instead. Please contact email@example.com to initiate the exchange.
DAMAGED/ DEFECTIVE OR INCORRECT
We will offer a full replacement for any unworn, unwashed apparel with defects such as holes, tears, loose strings, or design flaws Please contact our customer service at firstname.lastname@example.org so they can correct this for you right away! We do ask that you provide pictures to help us fix the issue on our end.
CHANGE YOUR MIND?
If you changed your mind and decided to cancel an order, it must be done BEFORE your order has shipped. To cancel an order, please contact Customer Service at email@example.com and let us know what you wish to do. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase.
All purchases of in stock items will be shipped within 2 weeks. We assure you that getting you your product in a timely matter is our priority. If you have any questions regarding the shipment of your product, please reach out to firstname.lastname@example.org
MAIL EXCHANGES OR RETURNS TO:
OWN THE DASH
2015 S Nicklas Ave
Oklahoma City, OK 73128